Commercial Operations & Customer Success Lead
Uw rol
Wat we bieden
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Over ons
Uw rol
Wat we bieden
Laat meer zien
Over ons
Are you a commercially driven and highly organized professional who thrives at the intersection of customer success, commercial operations, finance, procurement and compliance? Do you enjoy building strong customer relationships while ensuring operational excellence and business scalability?
As our Commercial Operations & Customer Success Lead, you will play a critical role in professionalizing and scaling Soverin's commercial and operational foundation. You will be responsible for managing strategic customer relationships, overseeing contracts and procurement processes, ensuring compliance and governance standards are met, and driving operational efficiency across the business.
This is a senior, cross-functional position offering significant responsibility and visibility across the organization.
Uw rol
As Commercial Operations & Customer Success Lead, you are responsible for ensuring that Soverin operates professionally, compliantly and commercially at scale. You own and support the commercial backbone of the business, including customer and partner relationships, contract management, tenders, procurement, compliance initiatives, invoicing, forecasting and operational governance.
You will work closely with the CEO, management team and shared services teams within The Sharing Group.
Commercial Operations & Business Administration
- Own, manage and continuously improve commercial processes, controls and administration;
- Coordinate invoicing, contract administration and commercial reporting activities;
- Support budgeting, forecasting and financial planning processes;
- Monitor commercial performance, customer profitability and key business KPIs;
- Ensure accurate documentation, reporting and operational execution;
- Act as the commercial operational liaison towards Finance, HR and Legal teams within The Sharing Group.
Procurement, Tenders & Contract Management
- Lead public and private tenders, RFPs and customer procurement processes;
- Own the full contract lifecycle for customers, suppliers and partners;
- Coordinate contract negotiations, renewals and commercial reviews;
- Monitor contractual obligations, SLAs, commitments and associated risks;
- Manage supplier relationships and procurement activities;
- Ensure all commercial and legal documentation remains accurate, current and compliant.
Customer Success & Strategic Account Management
- Own relationships with strategic customers and partners;
- Drive customer satisfaction, retention and long-term value creation;
- Coordinate customer onboarding, renewals and account review processes;
- Act as the escalation point for key accounts;
- Identify customer needs, growth opportunities and commercial improvements.
Compliance, Governance & Risk
- Coordinate ISO 27001, ISO 9001 and ISO 14001 activities;
- Support audits, penetration tests, certifications and governance initiatives;
- Work closely with the CISO on compliance and risk management activities;
- Coordinate follow-up actions resulting from audits, assessments and penetration tests;
- Support sustainability, governance and regulatory reporting requirements.
Corporate Affairs & Executive Support
- Support the CEO on strategic projects and business initiatives;
- Prepare board-level presentations, business cases and strategic proposals;
- Represent Soverin during customer meetings, industry events and conferences;
- Act as backup spokesperson when required.
Uw profiel
We are looking for a commercially minded and highly organized professional who combines strong operational discipline with excellent stakeholder management skills.
Your Profile
Bachelor's or Master's degree (HBO/WO level);
- Minimum of 8 years of experience in commercial operations, customer success, procurement, finance or business management;
- Strong understanding of contracts, tenders, procurement processes and commercial administration;
- Excellent financial and operational management skills;
- Exceptional attention to detail and organizational capabilities;
- Strong commercial awareness and stakeholder management experience;
- Comfortable interacting with executives, customers and external partners;
- Fluent in both Dutch and English;
- Highly structured, proactive and accountable;
- Able to work independently while driving cross-functional collaboration.
In deze baan vindt u:
Creativiteit & Diepgang & Sociale contacten & ZelfstandigheidWat we bieden
At Soverin, you will have the opportunity to make a direct impact on the growth and professionalization of a rapidly scaling European organization.
We Offer
- A senior role with broad responsibility and visibility across the business;
- The opportunity to work closely with the CEO and leadership team;
- A dynamic, entrepreneurial and international work environment;
- Significant ownership and freedom to shape processes and initiatives;
- Opportunities for professional growth and development;
- Competitive salary aligned with experience and expertise;
- Attractive secondary benefits package;
- Flexible working arrangements and a healthy work-life balance;
- The chance to help build the operational and commercial foundation for Soverin's continued European expansion.
Success in This Role Means
- Customers remain satisfied, engaged and continue to grow with Soverin;
- Contracts, tenders and procurement processes run smoothly and efficiently;
- Invoicing, forecasting and reporting are accurate, automated and predictable;
- Compliance, audits and governance activities are fully under control;
- Internal teams can rely on well-organized and scalable commercial operations;
- Soverin continues to scale professionally, efficiently and sustainably.
Over ons
Soverin is a European technology company dedicated to providing secure, privacy-first and independent digital services. We believe that people should remain in control of their own data and digital communications.
As part of The Sharing Group, Soverin collaborates with a network of innovative companies and shared service teams across technology, finance, legal and operations. As the company continues to expand across Europe, we are focused on building a scalable, professional and compliant organization that supports sustainable growth and exceptional customer experiences.