German speaking Customer Onboarding Specialist

AG5 Amsterdam

AG5

Uw rol

Wat we bieden

Over ons

Client Success Manager
Fulltime
Medior
Hbo (NL)
24 Vakantiedagen
Laptop
Flexibele werktijden
Tech
1-25 Medewerkers
How does it sound to work in a role where you can put your creativity, planning and people skills, and love of all things tech- and innovation-related to full use? Helping customers quickly find their way in their newly acquired software solution and supporting them in their customer’s journey? All of this while charting your own career path and growing both personally and professionally? If this sounds appealing to you, read more about our Customer Onboarding Specialist vacancy at AG5.

Uw rol

How does it sound to work in a role where you can put your creativity, planning and people skills, and love of all things tech- and innovation-related to full use? Helping customers quickly find their way in their newly acquired software solution and supporting them in their customer’s journey? All of this while charting your own career path and growing both personally and professionally?

As a Customer Onboarding Specialist, you will work closely with many customers during the implementation of AG5 and thereafter. You will help them achieve a setup that perfectly suits their needs, and you will guide them through the AG5 product so they will become expert users.
Among your daily responsibilities, your tasks will include:
● Become an AG5 Skills Management Software product specialist
● Assist new customers with implementation
o Import data from excel into AG5 to get a comprehensive first setup
o Gather customer’s implementation needs, requests and questions and respond to them
o Train customer’s on AG5’s functionalities and daily use
● Make sure customer’s receive excellent service
● Collaborate with the engineering, support and sales teams
● Help design a process for continuous customer satisfaction and involvement
● Provide customer insight to the Product Owner about the AG5 product
● Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of AG5


Uw profiel

As our potential Customer Onboarding Specialist, we’re looking for someone with the following skills, competencies, qualifications, and personality traits:
● Experience working in a similar position for at least 4 years
● Great people skills and a strong ability to manage expectations
● Excellent verbal/written English-language skills (other languages such as German, or French or Japanese would be a huge plus)
● Strong project management and planning skills with the ability to multitask
● High level of experience in Microsoft Excel. Data prepping is an easy task for you
● You strive to transform the most complex issues into simple solutions
● Not afraid to get your hands dirty and prepare some of the customer data yourself to ensure a smooth import
● Some experience in programming would be a plus
● Enthusiasm, curiosity, independence, responsibility
● High level of professional & intellectual ability
● Tech savvy and a quick learner of new technologies with appetite for lifelong learning

In deze baan vindt u:

Creativiteit & Diepgang & Specialisme

Wat we bieden

Besides a great working and learning environment, you can expect to:
● feel right at home in our open and informal work culture
● set up your personal workspace any way you want or work from home – it’s up to you
● play a key role in creating products that make a real difference to our clients
● get paid a good salary in line with your skill and experience level
● have the freedom to learn on the job
● flexible working hours


Over ons

AG5 has been making a huge difference at international companies – small and large alike – for fifteen years now, helping them get to grips with staff skills management.
Our clients also play a vital role in how we work at AG5 – we listen very carefully to them and use their input and feedback to continuously improve our products. Because we know this is the only way to create the very best skills management software on the market.
But it’s also specialists, like you, who form the bedrock of our success with your talent, expertise, and experience. To nurture your talent to the full, we offer great professional development opportunities.

Onze locatie

Oostelijke Handelskade 865 Amsterdam

Anderen bekeken ook

Consultant Bouw & Infra
Delft
KE-works
Uw rol: Wil je het liefst gebruikers helpen? Vind je kwaliteit belangrijk? Werk je graag samen in een multidisciplinair team? Wil je graag leren en verbeteren? Wij ook.
Accountmanager
Utrecht
Valori
Uw rol: We zoeken iemand met passie voor het salesvak. Die de behoefte van de klant boven water krijgt en deze kan verbinden aan de dienstverlening van Valori. Je bent positief ingesteld en kunt je enthousias...
Accountmanager E-depot
Heerhugowaard
Picturae
Uw rol:

Ben je op zoek naar een baan als Accountmanager waarin je zowel je communicatieve vaardigheden als je strategisch denkvermogen optimaal kunt benutten? Wil je met jouw kwaliteiten bijdragen aan de d...