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Bij Lumex Zon zijn we op zoek naar een Head of Customer Succes ter uitbreiding van het team. Heb jij al enige ervaring met het in kaart brengen van een volledige Customer Journey? En wil je werken in een jong en enthousiast team? Solliciteer dan snel!

[CompanyProfile] => Lumex maakt de wereld een stukje duurzamer door de kracht van de zon te benutten. Nieuwsgierig hoe ze dat doen en wat jij als medewerker kan verwachten? Lees dan verder! [ESPoints] => -1 [ESStatus] => New [ESStatusPoints] => 0 [ESNumberOfJobApplications] => 0 [FunctionDescription] =>

Als Head of Customer Succes is het jouw taak om klanten te helpen via telefoon en email. Bij Lumex streven we naar 100% klanttevredenheid, altijd met een lach. Ook met de groei die Lumex doormaakt - ben jij verantwoordelijk voor de inrichting van de Journey, het klaarzetten van alle contactmomenten en ook zorgen dat iedereen Lumex herinnert met een glimlach!

Je bent proactief in jouw communicatie en streeft altijd naar creatieve oplossingen voor eventuele problemen. Of het nu gaat om het oplossen van softwareproblemen of het beantwoorden van productvragen, je bent toegewijd aan het leveren van de best mogelijke service.

In de rol van Head of Customer Succes heb je het gevoel dat jij een echte impact maakt in het leven van jouw klanten en helpt om hun tevredenheid over onze producten en diensten te verzekeren. Bovendien ben je er trots op deel uit te maken van een team dat streeft naar uitmuntendheid en altijd op zoek is naar manieren om onze klanten beter van dienst te zijn.

Door communicatie en samenwerking ben je in staat om elke keer weer een uitzonderlijke ervaring te bieden. En welke uitdagingen er ook op jouw pad komen, dat gevoel van voldoening moet jou gemotiveerd en enthousiast houden om onze gewaardeerde klanten elke dag te blijven ondersteunen.

Je hebt een positieve instelling en je bent geduldig. Wanneer een vraag vaker terugkomt ben jij nog steeds het zonnetje in huis. Je bent leergierig en oplossingsgericht. Daarnaast heb jij affiniteit met techniek van de zonne-energie en/of bent bereid om hier kennis van te krijgen. Daar voeg jij aan toe:

[Requirements] =>

• De hele Customer Journey’ gaat inrichten samen met het MT
• Full-time beschikbaar
• Afgeronde HBO opleiding en dit is aangevuld met minimaal twee jaar ervaring in een klantgerichte functie;
• Hebt graag contact met klanten en ziet jezelf dat de komende jaren doen. Daarnaast vind je dat klanttevredenheid, vriendelijkheid en resultaatgerichtheid hand in hand gaan
• Sterke communicatieve vaardigheden. Schriftelijk als mondeling uitstekend in het Nederlands.
• Stressbestendig en een echte aanpakker

[TermsOfEmployment] =>

• Een bruto jaarsalaris tussen €38.000 - €55.000 afhankelijk van jouw ervaring.
• 25 vakantiedagen (o.b.v. 40 uur)
• Laptop van de zaak
• Reiskostenvergoeding
• Bij Lumex geloven we dat iedereen de kans verdient om te groeien en te slagen. Daarom bieden we een breed scala aan programma's en initiatieven die zijn ontworpen om onze medewerkers te helpen hun volledige potentieel te bereiken.
• Lumex stimuleert sporten en heeft een gym gebouwd in hun loods. Hier mag je gebruik van maken tijdens werkuren.

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